The Importance of English Learning in the Hotel Industry

Immigrant workers make up a significant part of the hospitality industry. According to the U.S. Department of Labor highlighted in the LHEI report released by the Latino Hotel Association in 2023, nearly 25% of hotel, motel, and resort desk staff are Latino, and an even greater number work in maintenance, housekeeping, and food service roles. This demonstrates the essential contributions of hotel and resort staff to ensure smooth operations and meet guest expectations. Nevertheless, many of these team members experience linguistic challenges that can negatively impact their professional advancement and interfere with communication with both guests and colleagues.

Providing English language training programs, such as WorkLingua's tailored ESL solutions, is essential to help these employees advance in their careers and improve their day-to-day communication. With over 33% of desk clerks and 15% of porters and concierge staff being Hispanic as noted in the report, enhancing their English skills will improve their confidence and elevate the guest experience. Improved service, fewer miscommunications, and eventually more customer satisfaction are all results of effective communication. Furthermore, offering language training shows a commitment to workforce development, which can reduce turnover rates and build loyalty among team members.

Through WorkLingua's ESL programs, hotels can empower their immigrant workforce to reach new heights. Employees can expect to develop the skills needed to communicate more effectively, advance within their roles, and contribute more confidently to the organization's success. Investing in language learning fosters a more inclusive work environment and equips team members with the tools they need to thrive. Contact us today to learn how our language training programs can help you stand out from the fast-paced hospitality industry.